Privacy Policy

Introduction

zen-spiral Interior Services Ltd ("we", "our", "us") is committed to protecting your privacy and personal information. This policy explains how we collect, use, store, and protect data when you interact with our services or visit our website.

We are registered in England and Wales under company number 07845621. Our registered office is at 47 Greenwood Lane, Southwark, London SE1 4TN, United Kingdom.

Information We Collect

We collect different types of information depending on how you interact with us:

Information You Provide Directly

When you contact us about a project, request a consultation, or communicate with our team, you may provide:

• Your name and contact details including email address
• Property address and location information
• Project requirements and preferences
• Any other information you choose to share during correspondence

Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies:

• Device and browser information
• IP address and general location data
• Pages visited and time spent on our site
• Referring website or source

Project-Related Information

During the course of working with you, we may collect:

• Property photographs and measurements
• Design preferences and requirements
• Budget and timeline information
• Payment and billing details

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested information
• To assess project feasibility and develop proposals
• To deliver our repair and design services
• To process payments and maintain financial records
• To communicate updates about your project
• To improve our services and website functionality
• To comply with legal and regulatory requirements

Legal Basis for Processing

Under UK data protection law, we rely on the following legal bases for processing your personal information:

• Contract performance: Processing necessary to deliver services you've requested or engaged us to provide
• Legitimate interests: Processing necessary for our business operations, provided this doesn't override your rights
• Legal obligation: Processing required to comply with laws and regulations
• Consent: Where you've explicitly agreed to specific processing activities

How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your data in limited circumstances:

• Service providers: Trusted contractors and specialists involved in delivering your project
• Professional advisors: Accountants, solicitors, or insurance providers when necessary
• Legal requirements: When required by law, regulation, or legal process
• Business transfers: In the event of a merger, acquisition, or sale of business assets

We ensure that any third parties who handle your information are bound by appropriate confidentiality and security obligations.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Enquiry information: Retained for up to two years if no project proceeds
• Project documentation: Retained for seven years following project completion for legal and warranty purposes
• Financial records: Retained for seven years to comply with tax and accounting regulations
• Website analytics: Typically retained for 26 months

After these periods, we securely delete or anonymise your information unless we have a legitimate reason to retain it longer.

Your Rights

Under UK data protection law, you have several rights regarding your personal information:

• Right of access: Request a copy of the personal information we hold about you
• Right to rectification: Request correction of inaccurate or incomplete information
• Right to erasure: Request deletion of your personal information in certain circumstances
• Right to restriction: Request that we limit how we use your information
• Right to data portability: Receive your information in a portable format
• Right to object: Object to certain types of processing, including direct marketing
• Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within one month of receiving your request.

Security Measures

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission and storage
• Access controls limiting who can view your information
• Regular security assessments and updates
• Staff training on data protection obligations
• Secure disposal of physical and electronic records

While we take reasonable steps to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

Cookies and Tracking

Our website uses cookies to enhance functionality and analyse usage. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy regularly.

Contact Us

If you have questions about this privacy policy or how we handle your personal information, please contact us:

Email: [email protected]
Address: zen-spiral Interior Services Ltd, 47 Greenwood Lane, Southwark, London SE1 4TN, United Kingdom

Complaints

If you're not satisfied with how we've handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk